Terms and Conditions
Last updated 19th September 2024
Alpine Language Centre is a trading name of Alpine Tones GmbH. Alpine Tones GmbH is referred to as “we”, “us”, or “our” throughout these Terms and Conditions.
If you are taking a lesson or course with us, please read through these Terms and Conditions. If you have any questions please do not hesitate to contact us.
All lessons and courses have been created by, and are taught by, Victoria Salerno.
Contact
This website is operated by Alpine Tones GmbH, registered in Switzerland. Our contact email address is info@alpinelanguagecentre.com
Overview & Applicable Law
By accessing this website you are agreeing to be bound by these Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
Please read these Terms and Conditions carefully before accessing or using our website.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and Conditions.
The use of our website as well as these Terms and Conditions and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the law in Switzerland.
We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will respond with an appropriate solution as soon as possible.
Copyright
All content on this website, including logos, photos, images, videos, words and other data, belong to us, and are protected by copyright law unless otherwise stated. This also includes any content or documents shared with you via our course platform (ThriveCart), email, Google Drive or during a course or lesson. We have permission to use any photos that are not our own. No content may be copied, shared, reproduced or used in any way without any prior written agreement. If you would like to use any content on this site, please get in contact to discuss a collaboration and official permission.
General Terms & Disclaimer
You must be of legal age in your country, state, or province of residence in order to agree to these Terms and Conditions, and cannot enter into an agreement with us to buy any product or service through our website or business unless you are of legal age.
We reserve the right to refuse service to anyone for any reason at any time.
In no event shall we be liable for any for any direct or indirect damages which arise as a result of the use of or inability to use this website, any linked website, the services of this website, or any products or services bought or received from us.
The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Accuracy, Errors & Omissions
We cannot ensure, and are not responsible for the accuracy, reliability or completeness of any information made available on this website. We may change the information and opinions on this website at any time without notice. The user of this content assumes all risks of their use. We also remind you, this website may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on this website (or any platform used by us) is inaccurate at any time without prior notice (including after you have submitted your order).
Sales & Payments
When booking private lessons, a minimum deposit of 50% of the fees must be paid.
We accept payment by card, bank transfer or cash.
All fees must be paid in Swiss Francs (CHF).
The full amount due must be paid, and received by us, prior to the start of the lesson. No student will be allowed to participate if payment has not been made in full prior to the start of the lesson or course.
Upon purchase of a course hosted on the platform ThriveCart, you will receive two separate emails, one will contain your payment receipt and the other a link to access the course.
Bank transfers:
All bank charges must be paid by the student. When making an international bank transfer please ensure any additional bank transfer charges are added to the full amount.
Please be aware that sometimes it can take several days for the money to arrive by international bank transfer.
Card payments:
We use Stripe for card payments made through our website and through the course platform, ThriveCart. All card details are fully encrypted using our payment processor’s security protocols. You can find out more about this on Stripe’s own website.
You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We reserve the right to refuse any order you place with us.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that appear to us to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made with us.
Returns, Refunds & Exchanges
We do not accept returns.
Group lessons:
We endeavour to correctly place all students in the correct lesson for their level. However, if for any reason it is necessary for the student to change levels, the student will be moved to an appropriate lesson or course for their level or the lessons will be exchanged for a cost-equivalent alternative. Refunds are not accepted after the course has started or the student has been sent materials.
Online self-study courses:
As these courses are made immediately available to the student, no returns, refunds or exchanges are accepted, unless in exceptional circumstances, and only then on a case by case basis. This includes, but is not limited to, all courses hosted on the platform ThriveCart.
Conditions of Enrolment
We assume that the student will attend all the private lessons or group classes pre-paid by the student.
Private lessons can be rearranged as long as the student notifies us at least 24 hours in advance. This does not apply to group classes.
The teacher will wait no more than 15 minutes if you are late to a class. If you are more than 15 minutes late without notifying the teacher, then you forfeit the class. If you are late to a class, the class will not continue beyond the scheduled time.
We expect students to follow the rules we set. We expect students to behave reasonably at all times towards their teacher(s) and to respect cultural, racial and religious differences.
We may cancel or change a course or change the time of a course. If we do this, the school will offer an alternative at least cost-equivalent course, or give the student the relevant cost back.
If we are not able to offer a class at any time we will give at least two hours’ notice, and normally 24 hours’ notice, and an equivalent class at an alternative time or day will be offered to the student or the student will receive the relevant cost back for the cancelled class as a refund.
If your language level is not suitable for the course you have booked, we reserve the right to move you onto a different course.
Once the course has started students can increase the number of lessons and will be charged pro-rata for the increase but students cannot decrease the lessons. However lessons may sometimes be deferred or transferred by special agreement with us, although not beyond twelve months and they may not be transferred to another student.
Cancellations
Please note, any bank or other charges incurred by us will be deducted before issuing a refund.
For cancellations please let us know at least 24 hours in advance.
Cancellations made within 24 hours will still be charged the full amount.
If a student cancels less than 48 hours before the lesson starts, a 50% refund will be given, or the class rearranged.
If a student cancels more than 48 hours before the lesson starts, a full refund will be given, or the class rearranged.
If a student cannot attend a group lesson, then they forfeit the class.
Extra note for courses:
If a student cancels a course less than 24 hours before the course starts or after the student has started, there will be no course refund. If the course is longer than two weeks, at our discretion, and in exceptional circumstances, a credit will be given for the unused part of the course beyond the two weeks. This may be used within one year and cannot be transferred to another student.
French for Ski Instructors course
We reserve the right to cancel and refund any group lesson if there are not enough students registered to attend the class.
If a student cannot attend a group lesson, then they forfeit the class.
If you arrive late to the lesson then you forfeit the part of the course missed.
Additional terms for on snow sessions
We are not liable for adverse weather conditions, breakdowns of mechanical installations or any other incidents beyond our control. We will do our best to rearrange the sessions if possible. We will not offer refunds.
We will also charge the full amount due for sessions cancelled in the event of accident or illness of the client.
We do not provide ski lessons. We provide language lessons in an on-snow setting in order to include practical elements and assessments in real life scenarios.
We do not accept any liability for accidents. Students are required to be insured for third party liability and to arrange a policy that provides for personal, medical, rescue and holiday cancellation insurance. We do not insure students. Lift passes are not included in the price of the course.
Third-party links, services & tools
We are not responsible and accept no liability for examining, reviewing or evaluating the content or accuracy of any third-party links on this site. The inclusion of any link does not imply endorsement by us. Use of any such linked website is at the user’s own risk. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. This includes use of payment software on this site. The site uses Stripe software for payments. This site links to ThriveCart where some of our courses are hosted. This site also uses Google Analytics. Further information on Google Analytics can be read in our Privacy Policy. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. Please note, we do not take any responsibility for third party technological failures which are out of our control. We will endeavour to assist you but you may be required to contact the third party provider for support.
User comments, feedback & other submissions
If, at our request, you send certain specific submissions (for example contest entries, feedback or testimonials) or without a request from us you send creative ideas, suggestions, feedback, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain false, unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of our website, our business or any related websites business. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Personal Information
Your submission of personal information through the website is governed by our Privacy Policy. By agreeing to these Terms and Conditions you also agree to our Privacy Policy.
For any enquiries or complaints regarding data privacy, please email: info@alpinelanguagecentre.com
Changes & Modifications
We may revise these Terms and Conditions at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions. You can review the most current version of the Terms and Conditions at any time at this page. It is your responsibility to check our website periodically for changes. Your continued use of, or access to, our website following any changes to these Terms and Conditions constitutes acceptance of those changes.